{"id":151,"date":"2026-03-29T23:01:46","date_gmt":"2026-03-29T23:01:46","guid":{"rendered":"https:\/\/lasurprenantes-epicerie.fr\/?page_id=151"},"modified":"2026-05-12T18:04:06","modified_gmt":"2026-05-12T18:04:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-designsetgo-section alignfull dsgo-stack has-base-2-background-color has-background has-dsgo-animation dsgo-animation-fadeInDown\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--30)\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInDown\"><div class=\"dsgo-stack__inner is-layout-flex wp-container-designsetgo-section-is-layout-f9661800 wp-block-designsetgo-section-is-layout-flex\" style=\"max-width:var(--wp--style--global--content-size, 1140px);margin-left:auto;margin-right:auto\">\n<div class=\"wp-block-designsetgo-grid alignfull dsgo-grid dsgo-grid-cols-2 dsgo-grid-cols-tablet-2 dsgo-grid-cols-mobile-1 dsgo-no-width-constraint has-dsgo-animation dsgo-animation-fadeInLeft\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\"><div class=\"dsgo-grid__inner is-layout-flow wp-container-designsetgo-grid-is-layout-5c863564 wp-block-designsetgo-grid-is-layout-flow\" style=\"display:grid;grid-template-columns:repeat(2, 1fr);align-items:center;row-gap:var(--wp--preset--spacing--70);column-gap:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-designsetgo-section alignfull dsgo-stack\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"dsgo-stack__inner is-layout-flex wp-container-designsetgo-section-is-layout-8ca27fd8 wp-block-designsetgo-section-is-layout-flex\" style=\"max-width:var(--wp--style--global--content-size, 1140px);margin-left:auto;margin-right:auto\">\n<p class=\"has-text-color has-small-font-size\" style=\"color:#7c3aed;letter-spacing:3px;text-transform:uppercase\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-x-large-font-size has-dsgo-animation dsgo-animation-fadeInLeft\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:700\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\">Foire aux questions<\/h2>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--20)\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\" class=\"has-dsgo-animation dsgo-animation-fadeInLeft\"><span style=\"font-size: 20px\" class=\"dsgo-text-style dsgo-text-style\">Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes concernant L\u2019\u00c9picerie<\/span><\/p>\n\n\n\n<div class=\"wp-block-designsetgo-accordion dsgo-accordion dsgo-accordion--icon-right dsgo-accordion--border-between dsgo-accordion--icon-chevron has-dsgo-animation dsgo-animation-fadeInLeft\" style=\"margin-top:var(--wp--preset--spacing--40);--dsgo-accordion-gap:0.5rem\" data-allow-multiple=\"false\" data-icon-style=\"chevron\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\"><div class=\"dsgo-accordion__items\">\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-1avvv8bu6-panel\" id=\"accordion-item-1avvv8bu6-header\"><span class=\"dsgo-accordion-item__title\">Comment b\u00e9n\u00e9ficier de l\u2019\u00e9picerie ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-1avvv8bu6-header\" id=\"accordion-item-1avvv8bu6-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>L\u2019\u00e9picerie solidaire est destin\u00e9e aux \u00e9tudiants inscrits \u00e0 Nantes Universit\u00e9. Pour en b\u00e9n\u00e9ficier, il suffit de s\u2019inscrire avant la distribution via le lien&nbsp; mis en ligne chaque semaine sur notre compte instagram @lasurprenantesepicerie (g\u00e9n\u00e9ralement le dimanche soir). Une fois l\u2019inscription valid\u00e9e, vous pourrez venir r\u00e9cup\u00e9rer votre panier lors du cr\u00e9neau indiqu\u00e9.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-jsotpnsri-panel\" id=\"accordion-item-jsotpnsri-header\"><span class=\"dsgo-accordion-item__title\">O\u00f9 s\u2019inscrire pour la prochaine distribution ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-jsotpnsri-header\" id=\"accordion-item-jsotpnsri-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Les inscriptions se font en ligne via un lien partag\u00e9 chaque semaine. Ce lien est disponible directement&nbsp; sur notre compte instagram @lasurprenantesepicerie. Il vous suffit de r\u00e9server votre place.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-zuksonk77-panel\" id=\"accordion-item-zuksonk77-header\"><span class=\"dsgo-accordion-item__title\">Est-ce que l\u2019\u00e9picerie est gratuite ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-zuksonk77-header\" id=\"accordion-item-zuksonk77-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Oui. L\u2019\u00e9picerie solidaire propose gratuitement des denr\u00e9es alimentaires et des produits d\u2019hygi\u00e8ne aux \u00e9tudiants b\u00e9n\u00e9ficiaires.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-yg1kvbxsk-panel\" id=\"accordion-item-yg1kvbxsk-header\"><span class=\"dsgo-accordion-item__title\">Que faire si je ne peux finalement pas venir \u00e0 mon cr\u00e9neau ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-yg1kvbxsk-header\" id=\"accordion-item-yg1kvbxsk-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Si vous ne pouvez pas venir apr\u00e8s vous \u00eatre inscrit, il est important de pr\u00e9venir l\u2019association d\u00e8s que possible. Cela permettra de lib\u00e9rer votre place et de permettre \u00e0 un autre \u00e9tudiant de b\u00e9n\u00e9ficier d\u2019un panier.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-3t8wl40te-panel\" id=\"accordion-item-3t8wl40te-header\"><span class=\"dsgo-accordion-item__title\">Quels types de produits sont-ils distribu\u00e9s ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-3t8wl40te-header\" id=\"accordion-item-3t8wl40te-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Les paniers contiennent principalement des produits alimentaires ainsi que des produits d\u2019hygi\u00e8ne. Les produits proviennent en grande partie d\u2019invendus r\u00e9cup\u00e9r\u00e9s aupr\u00e8s de partenaires.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-21wq4zjue-panel\" id=\"accordion-item-21wq4zjue-header\"><span class=\"dsgo-accordion-item__title\">Puis-je devenir b\u00e9n\u00e9vole au sein de l\u2019\u00e9picerie ?<br><\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-21wq4zjue-header\" id=\"accordion-item-21wq4zjue-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Oui, l\u2019association accueille r\u00e9guli\u00e8rement de nouveaux b\u00e9n\u00e9voles. Les b\u00e9n\u00e9voles participent \u00e0 diff\u00e9rentes missions comme la collecte des produits, la pr\u00e9paration des paniers ou l\u2019organisation des distributions. <\/p>\n\n\n\n<p>Si vous souhaitez vous engager et rejoindre l\u2019\u00e9quipe, vous pouvez contacter l\u2019association via nos r\u00e9seaux sociaux. L\u2019\u00e9quipe vous indiquera les modalit\u00e9s pour rejoindre le projet.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border has-dsgo-animation dsgo-animation-fadeInLeft\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\"><img loading=\"lazy\" decoding=\"async\" width=\"1098\" height=\"1052\" src=\"https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43.png\" alt=\"\" class=\"wp-image-399\" style=\"border-radius:16px;aspect-ratio:1.0260690420221337;width:513px;height:auto\" srcset=\"https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43.png 1098w, https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43-300x287.png 300w, https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43-1024x981.png 1024w, https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43-768x736.png 768w\" sizes=\"auto, (max-width: 1098px) 100vw, 1098px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-designsetgo-section alignfull dsgo-stack is-layout-flex wp-container-designsetgo-section-is-layout-8ca27fd8 wp-block-designsetgo-section-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"dsgo-stack__inner\" style=\"max-width:var(--wp--style--global--content-size, 1140px);margin-left:auto;margin-right:auto\"><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_themeisle_gutenberg_block_has_review":false,"dsgo_overlay_header":false,"dsgo_overlay_header_text_color":"","dsgo_overlay_skip_top_bar":false,"_designsetgo_exclude_llms":false,"footnotes":""},"class_list":["post-151","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/wp-json\/wp\/v2\/pages\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":2,"href":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/wp-json\/wp\/v2\/pages\/151\/revisions"}],"predecessor-version":[{"id":274,"href":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/wp-json\/wp\/v2\/pages\/151\/revisions\/274"}],"wp:attachment":[{"href":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/wp-json\/wp\/v2\/media?parent=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}