{"id":280,"date":"2026-05-08T21:38:00","date_gmt":"2026-05-08T21:38:00","guid":{"rendered":"https:\/\/lasurprenantes-epicerie.fr\/?page_id=280"},"modified":"2026-05-12T18:07:14","modified_gmt":"2026-05-12T18:07:14","slug":"280-2","status":"publish","type":"page","link":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/en\/280-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-designsetgo-section alignfull dsgo-stack has-base-2-background-color has-background has-dsgo-animation dsgo-animation-fadeInDown\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--30)\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInDown\"><div class=\"dsgo-stack__inner is-layout-flex wp-container-designsetgo-section-is-layout-f9661800 wp-block-designsetgo-section-is-layout-flex\" style=\"max-width:var(--wp--style--global--content-size, 1140px);margin-left:auto;margin-right:auto\">\n<div class=\"wp-block-designsetgo-grid alignfull dsgo-grid dsgo-grid-cols-2 dsgo-grid-cols-tablet-2 dsgo-grid-cols-mobile-1 dsgo-no-width-constraint\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"dsgo-grid__inner is-layout-flow wp-container-designsetgo-grid-is-layout-5c863564 wp-block-designsetgo-grid-is-layout-flow\" style=\"display:grid;grid-template-columns:repeat(2, 1fr);align-items:center;row-gap:var(--wp--preset--spacing--70);column-gap:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-designsetgo-section alignfull dsgo-stack\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"dsgo-stack__inner is-layout-flex wp-container-designsetgo-section-is-layout-8ca27fd8 wp-block-designsetgo-section-is-layout-flex\" style=\"max-width:var(--wp--style--global--content-size, 1140px);margin-left:auto;margin-right:auto\">\n<p class=\"has-text-color has-small-font-size\" style=\"color:#7c3aed;letter-spacing:3px;text-transform:uppercase\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-x-large-font-size has-dsgo-animation dsgo-animation-fadeInLeft\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:700\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\">Frequently Asked Questions<\/h2>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--20)\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\" class=\"has-dsgo-animation dsgo-animation-fadeInLeft\"><span style=\"font-size: 20px\" class=\"dsgo-text-style dsgo-text-style\">Find answers here to the most frequently asked questions about L\u2019\u00c9picerie.<\/span><\/p>\n\n\n\n<div class=\"wp-block-designsetgo-accordion dsgo-accordion dsgo-accordion--icon-right dsgo-accordion--border-between dsgo-accordion--icon-chevron has-dsgo-animation dsgo-animation-fadeInLeft\" style=\"margin-top:var(--wp--preset--spacing--40);--dsgo-accordion-gap:0.5rem\" data-allow-multiple=\"false\" data-icon-style=\"chevron\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\"><div class=\"dsgo-accordion__items\">\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-1avvv8bu6-panel\" id=\"accordion-item-1avvv8bu6-header\"><span class=\"dsgo-accordion-item__title\">How can I use the grocery service ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-1avvv8bu6-header\" id=\"accordion-item-1avvv8bu6-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>The solidarity grocery store is intended for students enrolled at Nantes University. To take advantage of this service, simply sign up before distribution via the link posted each week on our Instagram account @lasurprenantesepicerie (usually on Sunday evenings). Once your registration has been confirmed, you can come pick up your basket during the designated time slot.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-jsotpnsri-panel\" id=\"accordion-item-jsotpnsri-header\"><span class=\"dsgo-accordion-item__title\">Where can I sign up for the next distribution ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-jsotpnsri-header\" id=\"accordion-item-jsotpnsri-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Registration is done online via a link shared each week. This link is available directly on our Instagram account @lasurprenantesepicerie. All you have to do is reserve your spot.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-zuksonk77-panel\" id=\"accordion-item-zuksonk77-header\"><span class=\"dsgo-accordion-item__title\">Is the grocery store free ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-zuksonk77-header\" id=\"accordion-item-zuksonk77-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Yes. The solidarity grocery store provides free food and hygiene products to  students.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-yg1kvbxsk-panel\" id=\"accordion-item-yg1kvbxsk-header\"><span class=\"dsgo-accordion-item__title\">What should I do if I can\u2019t attend my scheduled time slot ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-yg1kvbxsk-header\" id=\"accordion-item-yg1kvbxsk-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>If you are unable to attend after registering, it is important to notify the association as soon as possible. This will free up your spot and allow another student to receive a food basket.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-3t8wl40te-panel\" id=\"accordion-item-3t8wl40te-header\"><span class=\"dsgo-accordion-item__title\">What types of products are distributed ?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-3t8wl40te-header\" id=\"accordion-item-3t8wl40te-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>The baskets mainly contain food products as well as hygiene items. Most of the products come from unsold goods collected from partner organizations.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--open\" data-initially-open=\"true\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"true\" aria-controls=\"accordion-item-21wq4zjue-panel\" id=\"accordion-item-21wq4zjue-header\"><span class=\"dsgo-accordion-item__title\"><strong>Can I become a volunteer at the grocery store?<\/strong><br><\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-21wq4zjue-header\" id=\"accordion-item-21wq4zjue-panel\"><div class=\"dsgo-accordion-item__content\">\n<p>Yes, the association regularly welcomes new volunteers. Volunteers take part in various tasks such as collecting products, preparing food baskets, or helping organize distributions.<\/p>\n\n\n\n<p>If you would like to get involved and join the team, you can contact the association through our social media channels. The team will explain how to join the project.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border has-dsgo-animation dsgo-animation-fadeInLeft\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\"><img loading=\"lazy\" decoding=\"async\" width=\"1098\" height=\"1052\" src=\"http:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43.png\" alt=\"\" class=\"wp-image-399\" style=\"border-radius:16px;aspect-ratio:1.0260690420221337;width:596px;height:auto\" srcset=\"https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43.png 1098w, https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43-300x287.png 300w, 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1140px);margin-left:auto;margin-right:auto\"><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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