{"id":286,"date":"2026-05-08T21:45:37","date_gmt":"2026-05-08T21:45:37","guid":{"rendered":"https:\/\/lasurprenantes-epicerie.fr\/?page_id=286"},"modified":"2026-05-12T18:06:41","modified_gmt":"2026-05-12T18:06:41","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/lasurprenantes-epicerie.fr\/index.php\/es\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-designsetgo-section alignfull dsgo-stack has-base-2-background-color has-background has-dsgo-animation dsgo-animation-fadeInDown\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--30)\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInDown\"><div class=\"dsgo-stack__inner is-layout-flex wp-container-designsetgo-section-is-layout-f9661800 wp-block-designsetgo-section-is-layout-flex\" style=\"max-width:var(--wp--style--global--content-size, 1140px);margin-left:auto;margin-right:auto\">\n<div class=\"wp-block-designsetgo-grid alignfull dsgo-grid dsgo-grid-cols-2 dsgo-grid-cols-tablet-2 dsgo-grid-cols-mobile-1 dsgo-no-width-constraint\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"dsgo-grid__inner is-layout-flow wp-container-designsetgo-grid-is-layout-5c863564 wp-block-designsetgo-grid-is-layout-flow\" style=\"display:grid;grid-template-columns:repeat(2, 1fr);align-items:center;row-gap:var(--wp--preset--spacing--70);column-gap:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6c531013 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-designsetgo-section alignfull dsgo-stack\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><div class=\"dsgo-stack__inner is-layout-flex wp-container-designsetgo-section-is-layout-8ca27fd8 wp-block-designsetgo-section-is-layout-flex\" style=\"max-width:var(--wp--style--global--content-size, 1140px);margin-left:auto;margin-right:auto\">\n<p class=\"has-text-color has-small-font-size\" style=\"color:#7c3aed;letter-spacing:3px;text-transform:uppercase\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-x-large-font-size has-dsgo-animation dsgo-animation-fadeInLeft\" style=\"margin-top:var(--wp--preset--spacing--10);font-style:normal;font-weight:700\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\">Preguntas frecuentes<\/h2>\n\n\n\n<p style=\"margin-top:var(--wp--preset--spacing--20)\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\" class=\"has-dsgo-animation dsgo-animation-fadeInLeft\"><span style=\"font-size: 20px\" class=\"dsgo-text-style dsgo-text-style\"><strong>Encuentra aqu\u00ed las respuestas a las preguntas m\u00e1s frecuentes sobre L\u2019\u00c9picerie.<\/strong><\/span><\/p>\n\n\n\n<div class=\"wp-block-designsetgo-accordion dsgo-accordion dsgo-accordion--icon-right dsgo-accordion--border-between dsgo-accordion--icon-chevron has-dsgo-animation dsgo-animation-fadeInLeft\" style=\"margin-top:var(--wp--preset--spacing--40);--dsgo-accordion-gap:0.5rem\" data-allow-multiple=\"false\" data-icon-style=\"chevron\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\"><div class=\"dsgo-accordion__items\">\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-1avvv8bu6-panel\" id=\"accordion-item-1avvv8bu6-header\"><span class=\"dsgo-accordion-item__title\">\u00bfC\u00f3mo puedo beneficiarme de la tienda solidaria?<\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-1avvv8bu6-header\" id=\"accordion-item-1avvv8bu6-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>La \u00e9picerie solidaria est\u00e1 destinada a los estudiantes matriculados en la Universidad de Nantes. Para beneficiarte, solo tienes que inscribirte antes de la distribuci\u00f3n mediante el enlace publicado cada semana en nuestro Instagram @lasurprenantesepicerie (generalmente el domingo por la noche). Una vez validada la inscripci\u00f3n, podr\u00e1s recoger tu cesta en el horario indicado.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-jsotpnsri-panel\" id=\"accordion-item-jsotpnsri-header\"><span class=\"dsgo-accordion-item__title\"><strong>\u00bfD\u00f3nde inscribirse para la pr\u00f3xima distribuci\u00f3n?<\/strong><\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-jsotpnsri-header\" id=\"accordion-item-jsotpnsri-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Las inscripciones se realizan en l\u00ednea a trav\u00e9s de un enlace compartido cada semana. Este enlace est\u00e1 disponible directamente en nuestro Instagram @lasurprenantesepicerie. Solo tienes que reservar tu plaza.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-zuksonk77-panel\" id=\"accordion-item-zuksonk77-header\"><span class=\"dsgo-accordion-item__title\"><strong>\u00bfEs gratuita la tienda solidaria?<\/strong><\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-zuksonk77-header\" id=\"accordion-item-zuksonk77-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>S\u00ed. La tienda solidaria ofrece gratuitamente alimentos y productos de higiene a los estudiantes beneficiarios.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-yg1kvbxsk-panel\" id=\"accordion-item-yg1kvbxsk-header\"><span class=\"dsgo-accordion-item__title\"><strong>\u00bfQu\u00e9 debo hacer si finalmente no puedo asistir a mi horario?<\/strong><\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-yg1kvbxsk-header\" id=\"accordion-item-yg1kvbxsk-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Si no puedes venir despu\u00e9s de haberte inscrito, es importante avisar a la asociaci\u00f3n lo antes posible. Esto permitir\u00e1 liberar tu plaza y que otro estudiante pueda beneficiarse de una cesta.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-3t8wl40te-panel\" id=\"accordion-item-3t8wl40te-header\"><span class=\"dsgo-accordion-item__title\"><strong>\u00bfQu\u00e9 tipos de productos se distribuyen?<\/strong><\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-3t8wl40te-header\" id=\"accordion-item-3t8wl40te-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>Las cestas contienen principalmente productos alimentarios, as\u00ed como productos de higiene. La mayor\u00eda de los productos provienen de excedentes no vendidos recuperados de socios colaboradores.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-designsetgo-accordion-item dsgo-accordion-item dsgo-accordion-item--closed\" data-initially-open=\"false\"><div class=\"dsgo-accordion-item__header\"><button type=\"button\" class=\"dsgo-accordion-item__trigger dsgo-accordion-item__trigger--icon-right\" aria-expanded=\"false\" aria-controls=\"accordion-item-21wq4zjue-panel\" id=\"accordion-item-21wq4zjue-header\"><span class=\"dsgo-accordion-item__title\"><strong>\u00bfPuedo hacerme voluntario\/a en la tienda solidaria?<\/strong><br><\/span><span class=\"dsgo-accordion-item__icon\" aria-hidden=\"true\"><svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"currentColor\"><path d=\"M4.427 6.427l3.396 3.396a.25.25 0 00.354 0l3.396-3.396A.25.25 0 0011.396 6H4.604a.25.25 0 00-.177.427z\"><\/path><\/svg><\/span><\/button><\/div><div class=\"dsgo-accordion-item__panel\" role=\"region\" aria-labelledby=\"accordion-item-21wq4zjue-header\" id=\"accordion-item-21wq4zjue-panel\" hidden><div class=\"dsgo-accordion-item__content\">\n<p>S\u00ed, la asociaci\u00f3n acoge regularmente a nuevos voluntarios. Los voluntarios participan en diferentes tareas como la recogida de productos, la preparaci\u00f3n de las cestas o la organizaci\u00f3n de las distribuciones.<\/p>\n\n\n\n<p>Si deseas implicarte y unirte al equipo, puedes contactar con la asociaci\u00f3n a trav\u00e9s de nuestras redes sociales. El equipo te indicar\u00e1 las condiciones para formar parte del proyecto.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border has-dsgo-animation dsgo-animation-fadeInLeft\" data-dsgo-animation-enabled=\"true\" data-dsgo-entrance-animation=\"fadeInLeft\"><img loading=\"lazy\" decoding=\"async\" width=\"1098\" height=\"1052\" src=\"http:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43.png\" alt=\"\" class=\"wp-image-399\" style=\"border-radius:16px;aspect-ratio:1.0260690420221337;width:549px;height:auto\" srcset=\"https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43.png 1098w, https:\/\/lasurprenantes-epicerie.fr\/wp-content\/uploads\/2026\/05\/Capture-decran-2026-05-12-a-20.02.43-300x287.png 300w, 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1140px);margin-left:auto;margin-right:auto\"><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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